Refund Policy for Listing Genie

Last Updated: January 13, 2025

At Listing Genie, we want you to be completely satisfied with our services. This Refund Policy outlines your rights and options regarding refunds and cancellations.

1. Free Trial Period

    If you've signed up for a trial of our services, you can cancel at any time during the trial period without being charged.
    To cancel during your trial period, please contact our support team at least 48 hours before the trial period ends.

2. Subscription Services

    Our services are provided on a subscription basis with automatic renewals.
    You will be notified of any price changes, and we'll seek your consent to continue if required.
    Billing occurs between 00:00 and 01:00 (UTC) on your renewal date.
    To cancel your subscription, contact us at least 48 hours before the end of your current billing period.
    Cancellations take effect at the next payment date.
    There are no refunds for unused portions of subscription periods.

3. Consumer Right to Cancel

    You have the right to cancel your subscription within 14 days of your initial purchase without giving any reason.
    The cancellation period expires after 14 days from the day of purchase.
    To meet the cancellation deadline, you must inform us of your decision to cancel before the 14-day period expires.
    This right to cancel applies only to the initial subscription purchase, not to automatic renewals.

4. How to Request a Refund

    To request a refund or cancel your subscription, please:
        Email us at hello@listingenie.co
        Include your order number and the email address used for purchase
        Explain your reason for requesting a refund
    
5. Effect of Cancellation

    Upon approved cancellation within the 14-day period:
        We will reimburse all payments received from you
        Reimbursement will be processed within 14 days of being informed of your cancellation
        We will use the same payment method you used for the initial transaction
        No fees will be charged for the reimbursement

6. Exceptions to Refund Policy

    Refunds may be denied in cases of:
        Usage of the service beyond the 14-day cancellation period
        Evidence of fraud or refund abuse
        Violation of our Terms of Service
        Requests made after the 14-day cancellation period

7. Enterprise and Custom Plans

    For enterprise or custom plans, refund terms may be specified in your individual service agreement.
    Please refer to your service agreement or contact our support team for details.

8. Changes to This Policy

    We reserve the right to modify this Refund Policy at any time.
    Changes will be effective immediately upon posting to our website.
    Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy, please contact us at hello@listingenie.co.